How to Cancel Your NextNet AI Subscription

We’re sorry to see you go! If you need to pause or cancel your NextNet AI services, the process is quick and can be handled directly within your account dashboard.


Important Note: Managing Multiple Domains

  • If you have multiple websites or domains under one NextNet AI account, please follow these steps instead to avoid unintentional service interruptions: Removing a domain from my account

Self-Service Cancellation

NextNet AI uses Stripe for secure billing management. You can cancel your subscription at any time by following these steps:

  • Log in to your NextNet AI account at app.nextnet.ai
  • Navigate to the Account & Billing section (found under your user profile/settings).
  • Select Manage Subscription to be redirected to the secure Stripe billing portal.

  • Click Cancel Plan and follow the on-screen prompts to confirm.


Note: Your access to the platform will remain active until the end of your current paid billing cycle.


Refund Requests

If you are seeking a refund rather than just a cancellation, our support team is here to help.

  • Current Policy: All refund requests are reviewed by our billing department.
  • How to request: Please send an email to support@app.nextnet.ai with the subject line "Refund Request - [Your Domain Name]".
  • Information needed: Please include your account email and the reason for the refund request so we can expedite the review with our billing manager.

Need Help?

If you have trouble accessing your billing portal or need technical assistance before you decide to leave, please don't hesitate to reach out to our support team via the in-app chat or at support@app.nextnet.ai.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.